Learn how to get the most out of your Salesforce investment.
Whether you are just starting out or have had Salesforce in place for years, AdvancedCX can help you achieve value with your Salesforce investment. Our thoughtful approach looks at your business processes and determines the best way to achieve your business goals leveraging the investments you have made in CRM. Headquartered in Seattle, AdvancedCX deploys both remote and on premise resources to meet project needs. Our firm specializes in leveraging the Salesforce Platform to engineer world class customer and employee experiences reducing effort, improving the flow of business and positively impacting your bottom line. We bring extensive experience and professionalism to every project and customize our support to your individual needs and concerns.
Our consultants have been practicing for over a decade and understand the capabilities and limitations of the technology stack at every level. We’re on the pulse of modern technology, understand the competition and always focus on the customer when designing solutions.
Get in touch with us to set up a consultation, or use the contact form at the bottom of this page to enquire whether our services are right for you.
Contact
➤ LOCATION
511 7th Ave. Suite 1
Kirkland, WA 98033
☎ CONTACT
chris@advancedcx.com
(425) 260-5961
Areas of Practice
LEAD GENERATION - Marketing Cloud
Marketing cloud is ever growing and evolving, and we’re not just talking about omni-channel trends. With the consistent introduction of varying revenue streams and distribution channels, the opportunity for profit grows, but so does the complexity and competition. That’s where we come in.
Case MANAGEMENT - Service Cloud
Demystifying service is in itself a creative practice that begins with defining the customer experience you are interested in delivering. Getting service right requires finesse, strategic structuring and empathy. At the end of the day, your customers will remember how they were treated when something went wrong as much or more as the products and services you offer.
Opportunity management - Sales Cloud
The bread and butter of your business is your sales pipeline, but does your team use Salesforce effectively? Can you get real time performance reports? Does each person responsible know where they are against quota at all times? Advanced CX strives to anticipate your pipeline and sales management needs in a way that will set you up for success. Understanding your pipeline, effectively monitoring your progress and gaining momentum every day is the sure way to grow your business and stay ahead of your competition.
Work Orders mgmt - Field Service Lightning
If you have distributed assets that require remote monitoring and a remote workforce to repair, Field Service Lightning is for you. It may not have all of the built-in capabilities of other solutions, but it is ultimately customizable and provides a 360 degree view of your customers.
quote to Cash - Configure, Price, Quote
Quote to Cash or CPQ is the next frontier in improving your bottom line by improving your speed to close, increasing accuracy and reducing management overhead required for approvals. Making quoting simple, provide cross sell, up sell opportunities and build solutions that can be shared across sales teams, partner channels and direct to consumer options.
c360 insights - Einstein analytics & discovery
The future of front office applications is NBA or next best action. Help you people take the best next step in any situation whether it be to close a deal or to support a customer complaint fielded on social media. If you feel like your Salesforce system is providing you good value and you’re not using it for Next Best Action, you are not taking advantage of the power of AI.
“We must all obey the great law of change. It is the most powerful law of nature.”
Let's Chat.
Use the form below to contact us regarding your enquiry. Please be as detailed as possible. Include your industry along with any solution requests. To help us best service your enquiry, we recommend that you first describe the issue you’re having before telling us what you want to achieve. You may also email or call us to make an appointment.
For job opportunities, please email us your resume. We’re always looking for new and exceptional talent to lead the firm into uncharted fields of practice.